How To–Authenticator app on Windows 10 Mobile

For me, the Windows Phone Authenticator app is a must-have. I’ve been using it on Windows Phone 8.1 for a while, and I love it. I can’t see myself working without it. And then I got Windows 10 Mobile and it broke. So I fixed it.

First, I found it was broken when I tried to use it to get a code for one of my accounts. The issue is, it installs and sets up normally. There is a key issue though: Windows Phone is not Windows 10 Mobile.

Yeah, yeah, yeah. I should know better, but it’s an easy mistake to make. The problem is that the app itself doesn’t tell you there’s a problem, it still gives you a code, but the code won’t work.

So, how do I set up Authenticator (correctly)? First, log into the Microsoft account in question via your browser of choice, and click on your picture in the top right corner. Then, click on settings.


From here, click on security and privacy and then other security settings.


Scroll down to find Identity verification apps. Click on set up identity verification app.


Now, this is the important step:

  • On Windows Phone 8.x, select Windows Phone.
  • On Windows 10 Mobile, select Other.


Follow the steps and you’ll have Authenticator set-up and humming. Just remember that last step. It’s a doozy.


So a new authenticator app, Microsoft Authenticator, is coming on 15 August 2016. Let’s hope it addresses this fix.

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